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Frequently Asked Questions | 10X IT

Frequently Asked Questions

Welcome to 10X IT!

We are dedicated to delivering outstanding IT services, dependable solutions, and transparent pricing to meet your various IT needs. Our main objective is to cater to your specific IT requirements. Below, you will find a list of common questions to assist you with any inquiries you may have.

  • How does pricing work for 3CX Phone System?
    3CX Phone System charges based on the number of concurrent calls required, rather than per extension. This pricing model ensures that you only pay for what you need, without additional costs for each employee extension. You can choose from different call packages, such as increments of 2, 5, 10, or 15 concurrent calls, allowing you to tailor the pricing to your specific requirements.
  • How does 3CX Live Chat work?
    3CX Live Chat allows you to handle customer queries through live chat, as well as WhatsApp, Facebook, and SMS messages - all from a single interface. It eliminates the need for customers to explain everything again if the chat escalates to a call. You can instantly elevate the chat to a call for better explanation and faster issue resolution. Additionally, you can share the customer's query history with other team members to get their feedback on resolving issues.
  • Are there additional modules available to enhance 3CX Phone System?
    Yes, 3CX offers a suite of powerful additional modules to supercharge your phone system. These modules include Call Centre Management, 3CX Hotel Phone System, and Free Live Chat Software for Business. Each module is designed to enhance specific functionalities, such as call center operations, hotel phone systems, and live chat customer support.
  • How does 3CX Phone System differ from traditional telephone systems?
    Unlike traditional telephone systems, which can be costly and difficult to manage, 3CX Phone System offers a cost-effective and flexible alternative. With 3CX, businesses can leverage a single client to access features such as voice calls, live chat, WhatsApp, Facebook business SMS, and video conferencing. This eliminates the need to switch between multiple applications and provides a seamless communication experience.
  • Is 3CX Phone System cost-effective and flexible?
    Yes, 3CX Phone System offers cost savings and flexibility to adapt to your business's needs. The solution is based on an annual fee that reflects the system's size, allowing you to scale as your business grows. You can connect your existing IP phones and enjoy low call costs with 10X IT's voice solutions. With automated upgrades and backups, administration is streamlined, and there are no bolt-ons required.
  • Can Telecom Equipment be Financed?
    Yes, 10X IT can finance 100% of the equipment, licenses, installation, and setup.
  • Can I take my business phone anywhere with 3CX Phone System?
    Yes! With 3CX Phone System, you can use your office number to take calls on your smartphone. The iOS and Android apps keep you connected via calls, video conferences, and chats. In addition, you can use the web client and desktop apps, making it ideal for enabling a remote workforce. You can update your status to show when you're available or away on holiday, ensuring efficient communication even when you're not in the office.
  • Is Unlimited, Uncapped Calling included with all 3CX Installations?
    No, Unlimited, uncapped calling is not included with all 3CX installations. Although most deployments do include unlimited and uncapped calling, we also offer competitive per-second billing plans specifically designed for call centers and hotels. These tailored solutions are aimed at meeting the unique needs of these industries. Please contact us for more information on our billing plans and find the perfect fit for your business.
  • Can I use my existing Telecom Equipment?
    Yes, 3CX is compatible with most modern SIP telecom equipment. We will perform a comprehensive assessment to identify which equipment can be integrated with the 3CX system. Our aim is to ensure a smooth transition and make the most of your existing infrastructure. Get in touch with us to discuss your specific equipment, and let our experts assist you through the process.
  • Why should I choose 10X IT for IT security services?
    At 10X IT, we prioritize offering top-quality IT services that are tailored to your specific needs. We have extensive experience in IT security and are dedicated to providing dependable solutions and transparent pricing. Your security and satisfaction are our primary concerns.
  • What types of IT security services does 10X IT provide?
    We offer a comprehensive range of IT security services to safeguard your data and protect your systems. Our services include network security, data encryption, vulnerability assessments, intrusion detection, antivirus and malware protection, and much more. We can customize our services to address your organization's unique security challenges.
  • How does 10X IT ensure the reliability of its IT security solutions?
    We utilize the latest technologies and industry best practices to ensure the reliability of our IT security solutions. Our team of skilled professionals stays updated on the latest trends and emerging threats to provide you with effective protection. We conduct thorough testing and validation processes to ensure the reliability and effectiveness of our solutions.
  • Can 10X IT assist in the implementation and maintenance of IT security measures?
    Absolutely! Our team of experts can assist you in the implementation and maintenance of various IT security measures. We can help you configure firewalls, set up secure networks, install antivirus software, and establish secure access controls. Additionally, we offer ongoing monitoring and support to ensure the continuous effectiveness of your security measures.
  • How does 10X IT ensure transparent pricing for IT security services?
    At 10X IT, we believe in providing transparent pricing for all our services. We offer detailed billing and ensure that our pricing is clear and upfront. We work closely with our clients to understand their needs and provide them with accurate cost estimates. There are no hidden charges, and we strive to deliver excellent value for your investment.
  • What percentage of equipment cost does 10X IT finance?
    10X IT finances 100% of the equipment cost, including setup and configuration costs.
  • What advantages does equipment rental provide in terms of scalability and decision-making?
    Renting equipment from 10X IT allows you to seamlessly adapt as your business evolves, ensuring scalability. It also simplifies decision-making by streamlining your equipment choices, making it easier for you to stay at the forefront of innovation in a swiftly evolving tech landscape.
  • What equipment rental and purchase options does 10X IT offer?
    10X IT offers a range of equipment rental and purchase options for ICT equipment. Whether you're looking to rent or buy, 10X IT provides flexible solutions to meet your needs.
  • How can renting ICT equipment benefit my business?
    Renting ICT equipment from 10X IT eliminates the need for hefty upfront costs and allows you to shift expenses from your balance sheet to your income statement. It also provides funds freedom, mitigates the challenges associated with equipment ownership and offers predictable cash flow through fixed monthly payments.
  • Can 10X IT migrate our emails from our existing provider to Microsoft 365?
    With extensive experience supporting companies across various industries and geographic locations, our engineers possess the knowledge and skills required to assist you regardless of your current email provider. We are capable of facilitating a seamless transition of your email system while also ensuring that you harness all the advantages offered by the Microsoft 365 architecture. Whether it's migrating your email or helping you maximize the benefits of Microsoft 365, our team is here to support you every step of the way.
  • Are you able to provide IT services for both our Home Office and Remote Offices? We are currently searching for a new local IT company.
    Certainly! Thanks to advancements in technology, we are able to offer remote services to clients all over the world. For clients in major metropolitan cities throughout South Africa, we also provide onsite services. Furthermore, we have established a strong network of Managed Services Partners who enable us to offer onsite IT support as needed, ensuring comprehensive coverage for all our clients.
  • What are Managed IT Services and Managed IT Security Services?
    Managed IT Services involve entrusting various critical IT support tasks to an external provider. These services include round-the-clock system monitoring, proactive maintenance for servers, computers, and network equipment, automated security patch management, backup monitoring, and efficient help desk support. By opting for Managed IT Services, companies with limited resources or those who prefer not to manage an in-house IT department can enjoy peace of mind, knowing that expert assistance is readily available in case of any issues. With a team of skilled IT professionals safeguarding their IT security, companies gain the ability to effectively address threats from today's cyber criminals who attempt to compromise their most valuable information.
  • Does 10X IT provide IT support at all times? What are the operating hours
    We operate during regular business hours from 8:00-20:00, Monday to Friday. We acknowledge that businesses across various industries may have different operating hours, which is why we have a 24/7 Helpdesk available to address any IT emergencies that may arise outside of our standard business hours.
  • Can 10X IT move our servers, applications, and remote access to the cloud? Also, should we move to the cloud?
    We are here to support you in determining the best course of action for your company. It's important to note that not every company may be prepared or require a full migration to the cloud. Essentially, the cloud is simply another server located in a data center somewhere in the world, hosting your data and applications. The decision to move to the cloud will depend on factors such as your financial situation and expectations for redundancy. While the cloud can provide significant benefits for some organizations, it may also present significant costs for others. Let's collaborate to evaluate your unique needs and circumstances to identify the best solution for your business.
  • Does 10X IT provide Co-Managed IT Services and Professional IT Services to businesses that have Internal IT but are looking for an extension of the IT Department?
    Absolutely! At 10X IT, we offer Co-Managed IT Services and Professional IT Services even if you already have an Internal IT group. Our aim is to provide assistance when needed, without any intention of replacing or taking away any jobs. We strive to become an extension of your team, working collaboratively to enhance productivity and efficiency. We understand the value of Internal IT groups in holding the history of your company's technology, and through Co-Management, we can work together toward shaping the future of your technology infrastructure.
  • What is included in your Cybersecurity Suite? What aspects of a business does it cover?
    Our robust cybersecurity suite is designed to provide comprehensive protection for your business. We start with a thorough system audit, which involves conducting a Full Systems Security Audit to identify any vulnerabilities and areas that require improvement. Next, we implement layered protection, tailoring an Information Security Suite specifically for your organization to safeguard against both internal and external threats. Lastly, our managed IT services offer a non-disruptive approach to enhancing your information security. You can rely on us to handle critical tasks such as patches, updates, upgrades, installations, and more, allowing you to focus on your core operations with peace of mind.
  • What kind of support can we expect from 10X IT?
    As a valued client, you benefit from our dedicated support team available 24/7. We provide prompt and reliable support for any email configuration, troubleshooting, or general inquiries you may have.
  • Can you assist with email migration from our existing system?
    Yes, we offer comprehensive migration support. Our team will handle the entire migration process, ensuring a smooth transition from your existing email system to Managed Microsoft Exchange.
  • How secure is Managed Microsoft Exchange?
    We take security seriously. Our Managed Microsoft Exchange solution includes robust security measures such as encryption, multi-factor authentication, and regular security updates to protect your business data from unauthorized access or breaches.
  • Is Managed Microsoft Exchange suitable for businesses of all sizes?
    Absolutely! Our Managed Microsoft Exchange solution caters to businesses of all sizes. Our expert team will assess your specific needs and provide a tailored solution that aligns with your business objectives.

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